Maintenance Request

If you are reporting a gas leak, please immediately call the Gas Co. 24/7 at 1-800-427-2200.

Our office is open Monday – Friday 9:00 am – 5:00 pm and Saturday & Sunday is by Appt. only

If this is an emergency, please call our office. (888) 582-9555

Please read below before you submit a maintenance request.

Online Repair Request Form

Your property manager will contact you about any repairs. VanEstates Property Management’s bug spray policy is one spray per property every twelve months; thereafter any additional spraying is the tenant’s responsibility unless there is an infestation or point of access that needs to be addressed.

Before completing the maintenance request form, please read the troubleshooting guide provided below. Completing these steps can save you time and money! Tenants may be charged for a service call if the service person determines that the tenant failed to perform routine maintenance task as outlined below:

  1. Smoke Detectors won’t work when tested: Press the test button or test with approved smoke detector smoke spray, replace the battery.
  2. Smoke Detector beeps: replace the battery.
  3. No power to plugs or switches: Check and reset breaker panel. Check and reset all GFI (Ground Fault Indicator) outlets (located in the kitchen, bathrooms, utility rooms, and garages). Check if plug works off a wall switch.
  4. Garbage disposal doesn’t work: When on, do you hear a buzz? If you do not hear a buzz, hit the reset button on the bottom of the disposal and test. If you hear a buzz, turn off the disposal and unplug from wall. Mounted on the side of the disposal or side of the cabinet may be an Allen Wrench. Put the wrench on the center shaft and gently twist back and forth (this un-jams the disposal). Remove the object that is causing the obstruction, turn it back on, and test.
  5. No hot water: Check thermostat, check to see if the pilot is on
  6. Plumbing or fixtures leak: Turn off the water fixture, turn off the water at the supply line and notify your property manager immediately.
  7. Toilet is plugged: Plunge and test.
  8. No heat: Check the thermostat. Check that furnace covers are in properly. Check that a switch that looks like an ordinary light switch is turned on (located in or near the furnace room). Did you pay your utilities on time or issue an order to disconnect the utility?
  9. Dishwasher won’t drain; Clean food out of the bottom of the dishwasher.
  10. Dishwasher grinds or no water is coming in: Turn off, if no water is on the clean food out of the bottom of the dishwasher bottom pour two large glasses of water into the bottom and re-start. If the problem continues, call your property manager and discontinue use.
  11. Refrigerator too warm or too cold: Check if the thermostat in the refrigerator is set correctly.
  12. No Air conditioning: (For refrigerated air only) Check all circuit breakers. Clean and replace filter and test.
  13. No electricity: Check all breakers; flip them hard to the OFF position and then hard to the ON position.

Please complete the form to request a repair needed at the property. If the repair is an emergency, please call our office at (888) 582-9555. Fill out the form to the best of your knowledge. Required fields will be designated with red font. We must have a valid working phone number to reply to this request, please include your most recent phone number!